General Terms and Conditions

General Terms and Conditions

Our team has carefully translated the content of all our website in English.

Being a French company, we are subjected to French laws. Therefore the legal language of our General Terms and Conditions, Legal Notice and Privacy Policy &  Cookies is French and we do not have any obligation to translate them. However for your convenience, we have used google translate for these 3 documents as they would have been too long and too technical for our team to translate them ourselves.

We thank you for your understanding.

Article 1 – Preamble and Purpose

Welcome to Natural Evasion website.

These General Terms and Conditions determine the rights and obligations of the parties in connection with the online sale of Products offered by Natural Evasion.

These T&Cs apply to the sale of any product appearing on our website. By ordering one of our products, the Customer declares to have read all these General Terms and Conditions of Sale and to accept them without restriction or reservation.

We reserve the right to modify these Terms and Conditions at any time. The applicable T & Cs are those in force on the date of payment. These conditions were last modified on June 02, 2019.

It is specified that the Customer can save or print these Terms, provided however that they do not modify them.

Article 2 – Products

The products for sale of Natural Evasion and their prices and descriptions are available on our Website on the day of consultation of the Site by the Customer and within the limits of available stocks. Natural Evasion reserves the right to withdraw Products from sale at any time.

Images of the products offered for sale on our website have no contractual value. Natural Evasion makes every effort to ensure that the colors displayed on the Site accurately reflect the original products. However, we can not guarantee that your computer hardware accurately reflects the color of the products and Natural Evasion can not be held responsible.

Article 3 – Price

All product prices are firm and include VAT (where applicable) at the rate currently in effect in France. The applicable prices are fixed by the tariff in force on the day of the placing of order except typographical error.

Any change in the legal rate of this VAT will be reflected in the price of the Products presented on the Site, on the date stipulated by the relevant application decree.

Natural Evasion reserves the right to freely modify its prices at any time and without notice, however the changes will not affect the orders that Natural Evasion will have accepted before the entry into force of these changes, subject to availability of the products ordered.

The indicated prices of a product do not include delivery charges that will be charged extra. These delivery costs will be displayed before the Customer definitively validates his Order. The total price charged to the Customer, all taxes included and shipping included, is the one indicated in the order summary.

We indicate our delivery charges on our website – these fees depend on the delivery method as well as the geographic location of the Customer. For all products shipped outside the European Union and / or DOM-TOM any customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of Natural Evasion and will be the responsibility of the buyer and are his responsibility.

Article 4 – Retention of Ownership

The products remain the property of Natural Evasion until full payment of the price. However, the customer becomes responsible for items at the actual delivery date (loss, theft, damage …).

Article 5 – Availability of Products

Our product offers are available as long as they are present on the site and will be processed within the limits of available stocks. In case of unavailability of one of the Products occurring after the validation of the order, the Customer will be informed as soon as possible by email or phone. The Customer will have the opportunity to cancel the order and will be refunded within thirty (30) days at the latest after the sums have been paid.

If the Customer orders several products and one of them is unavailable, the Customer will not be reimbursed delivery fees paid for the products available and delivered.

Natural Evasion can not be held responsible in case of out of stock or unavailability of products.

The products sold on the Site comply with the French legislation in force at the time they are offered for sale.

Article 6 – Order

Order Process

Orders are only placed on the website The Customer may freely circulate on the pages of the website and select a product or products without engaging the Customer under an order.

During the navigation on the site, the Customer wishing to make an order may do so by simply clicking on the “Add to Cart” button, which appears next to each Product displayed.

As soon as this operation has been carried out the Customer will see on the screen his “Basket”, including all the elements of the order including the total amount, the nature of the Products ordered and their quantity. The Consumer can return to this order, complete it, modify it, cancel it until it has been validated. If the Consumer wishes to choose other Product (s), then it will be enough to click on “Continue shopping”, being assured that the product (s) he has just selected is / are well preserved (s) ) in the section “Basket”.

The Customer is informed that he has at any time of the process of the order, namely until the actual payment of the latter in the conditions provided for in Article 7, the possibility of returning to this order, complete it, modify it , cancel it, until it has been validated definitively.

Once the selection of the Products has been completed, the Customer can order them from his basket by clicking on the “Proceed to checkout” button. From then, the Customer will be invited in a new screen to communicate his details by accurately informing the form available to him. In particular, he undertakes to indicate an address to which delivery may be made during working hours from Monday to Saturday for mainland France, as well as his name (s), first name (s) email address and telephone number.

Once the form is fully completed, an order summary will include all the information relating to this order, including the nature, quantity and price of the Products, the total amount (including shipping costs) of the order, Customer’s details, delivery address and billing address.

After having taken note of the state of his order, the Customer will be invited to proceed to the payment of his order by selecting the method of payment: CA E-transaction then by clicking on the “Place an order” button.

The data recorded by Natural Evasion is proof of all transactions between Natural Evasion and the Customer.

Article 7 – Payment

Payment is made immediately upon order in Euros, the price of the products ordered and, if applicable, the delivery.

The Customer may choose to pay for their order by credit card (Visa, MasterCard, American Express …) via the secure payment server of our bank, Crédit Agricole. Natural Evasion guarantees the Customer that he never has access to confidential information relating to the means of payment used by the latter to pay for his order.

Once the payment has been initiated by the Customer, the transaction is immediately debited after verifying the information.

The Customer confirms that it is legally entitled to use the method of payment chosen at the time of validation of the order. In case of error, or failing agreement of the bank, the order will be automatically canceled and the customer will be notified by email.

Article 8 – Delivery

At Natural Evasion, we only deliver in the E.U for now. Every package is sent from France.

Depending on your location, it may take from 2 to 15 days for you to receive your order.

The delivery fees are as followed:

France: 4€ (only for samples and travel bottles)

France and EU: 7€


Article 9 – Right of withdrawal

In accordance with Article L. 121-20 of the Consumer Code, the Customer has a period of 14 days from the effective date of delivery of his order to return the item or items for exchange or refund without penalty to except the cost of return.

In accordance with Article L. 221-28 5 ° of the Consumer Code, for reasons of hygiene and health protection, the Customer waives his right of withdrawal if the products have been unsealed after the effective date of the delivery. The products must be returned complete, in perfect condition and in their original packaging so that they can be remarketed in new condition.

Otherwise, returned products will not be refunded.

Refund procedure:

Contact our customer service within 14 days of receiving the delivery of your order.

The Customer must return the concerned product (s) to the following address:




within 14 days after communicating its withdrawal decision using the following withdrawal form:

If the returned products are complete, in perfect condition and in their original packaging, Natural Evasion undertakes to reimburse the Customer for the total amount paid for the returned product (s), with the exception of the remaining return costs. at the expense of the Customer, using the same method of payment as that used for the initial transaction within 14 days from the date of receipt of the product (s) returned by Natural Evasion.

Natural Evasion recommends to the Customer to return by parcel tracking the concerned product (s) in order to have the certificate of a return date and to avoid the risk of loss or damage of the product (s) that remain the responsibility of the Customer.

Article 10 – Guarantees

In accordance with the law provided by articles L.217-4 and following of the Consumer Code and articles 1641 and following of the Civil Code, the products offered by Natural Evasion are subject to the guarantee of conformity and hidden defects.

Legal guarantee of conformity

Article L217-9 of the Consumer Code:

In case of lack of conformity, the buyer chooses between repair and replacement of the goods.

However, the seller may not proceed according to the choice of the buyer if this choice entails a cost obviously disproportionate with respect to the other modality, taking into account the value of the good or the importance of the defect. He is then obliged to proceed, unless it is impossible, according to the method not chosen by the buyer.

Article L217-12 of the Consumer Code:

The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

In the case of a non-compliant Product (see article L217-5 of the Consumer Code for the conformity of a good) and taking into account the nature of the products sold by Natural Evasion, the Customer may request the replacement of the product. by an identical product, subject to availability, or ask for a full refund, return shipping costs included on presentation of proof, non-conforming product.

The Customer must contact Natural Evasion by email or at the following postal address:




Products must be returned in their original packaging with a copy of the invoice.

The Customer is advised to return the non-conforming Product by registered mail and to keep proof of the return of the item. Any risk related to the return of the Product is the responsibility of the Customer.

If Natural Evasion confirms the non-conformity of the product, the return shipping costs will be borne by the company. The refund of the total price of the non-compliant item will be refunded to the Customer’s bank account within 14 days from the date of receipt of the product (s) returned by Natural Evasion.

Article 11 – Liability

Natural Evasion undertakes to perform its obligations in good faith at the end of these Terms and Conditions.


Natural Evasion can not be held responsible for any breach of its obligations in accordance with the General Terms and Conditions resulting from the fault of the Customer, a third party or a case of force majeure.

Natural Evasion can not be held responsible for any use of Products that do not comply with their intended purpose.

The products offered are in accordance with the French legislation in force. The responsibility of Natural Evasion can not be held in case of non-compliance with the legislation of the country where the product is delivered. It is the Client’s responsibility to check with the local authorities the possibilities of importing or using the products or services he intends to order.

Natural Evasion can not be held responsible for the proper execution of the delivery if the information communicated by the Customer is incomplete or erroneous. In such a case, the Customer may be delayed in delivery.

The website is hosted by a service provider in the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: n ° 2016-679)

The objective is to provide a service that ensures the best accessibility rate. The host ensures the continuity of its service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible periods, in particular for maintenance purposes, to improve its infrastructures, for the failure of its infrastructures or if the Services and Services generate deemed traffic. unnatural.

Natural Evasion can not be held responsible for any inconvenience or damage inherent to the use of the Internet, including a break in service, external intrusion or the presence of computer viruses.

Without limiting the scope of the foregoing provisions, Natural Evasion’s liability hereunder may not exceed an amount equal to the amounts paid or payable in the transaction giving rise to such liability, regardless of the cause or form the action concerned.

Article 12 – Intellectual Property (Copyright)

All elements of the site including but not limited to, products, images, texts, logos, videos, icons, drawings, graphics are the exclusive property of Natural Evasion.

Natural Evasion® and its associated logo, is a protected French brand. Any use of the content for commercial or political purposes is strictly prohibited.

It is therefore strictly forbidden to reproduce, share, distribute, adapt, represent, transfer or use all or part of these elements without the prior written permission of Natural Evasion.

Just as any simple or hypertext link is strictly prohibited without the express written consent of Natural Evasion.

Any unauthorized use of the site, its trademarks and domain names will be considered as infringement and sued in accordance with the provisions of Articles L.335-2 and following of the Code of Intellectual Property.

Article 13 – Personal Data

As part of the execution of the General Terms and Conditions, Natural Evasion is required to process and collect the personal information of the Customer during any order on the Site, the creation of an account or registration to the newsletter. This information is needed for order management, billing and improving our website. The lack of information leads to the non-validation of the order.

The Customer’s information may also be transmitted to the companies that contribute to these relationships, such as those responsible for the execution of the services and orders for their management, execution, processing and payment.

This information and data is also kept for security purposes, in order to comply with legal and regulatory requirements.

In application of the French law n ° 78-17 of January 6, 1978 relating to data processing, files and liberties, you have the right of opposition (article 26 of the law), of access (article 34 to 38 of the law) and rectification (article 36 of the law) data concerning you.

To exercise this right, the Customer is invited to contact our customer service by e-mail at or by mail NATURAL EVASION SARL 26 rue Condillac in Bordeaux (France).

Article 14 – Applicable Law and Disputes

These Terms and the order summary sent to the Customer constitute a contract between the Parties. The language of this contract is French.

All the clauses contained in these General Terms and Conditions at the time of the order as well as the contractual relations between Natural Evasion and the Customer are subjected to the French law.

In case of dispute following an order, the Customer may contact our customer service to find an amicable solution.

If the dispute persists and could not be settled amicably by the Parties, it will be submitted to the courts in the jurisdiction of Bordeaux or the courts whose jurisdiction will be determined by application of Common Laws.